At Devonshire House Dental Surgery, we are committed to providing high standards of care and service to all our patients. We welcome feedback and take complaints seriously, as they help us improve the care we provide.

If you are unhappy with any aspect of your treatment or experience at the practice, please contact us as soon as possible so we can try to resolve the matter promptly.

You can raise your complaint:

In person at the practice
By telephone
By email
In writing to the Practice Manager
We will handle your complaint confidentially and courteously.

We will acknowledge receipt of your complaint within 3 working days.
A full investigation will be carried out and we aim to provide a formal response within 10 working days.
If the investigation takes longer than expected, we will keep you informed of the progress and expected timescales.

If you are not satisfied with the outcome of our investigation, you may contact the following organisations:

Care Quality Commission (CQC)

The CQC regulates health and social care services in England.

Care Quality Commission (CQC)

Telephone: 03000 616161

General Dental Council (GDC)

The GDC regulates dental professionals in the UK.

General Dental Council Complaints Information

Telephone: 020 7167 6000

We value your feedback and will always aim to resolve concerns fairly, efficiently, and respectfully.